Delhi airport gets a family upgrade
Families travelling through the Delhi airport will no longer have to wait in long queues for various air travel related formalities. Delhi International Airport Limited (DIAL) on Thursday launched Family@DEL, a dedicated, passenger-centric initiative designed to enhance comfort, convenience, and ease for families travelling through Delhi’s Indira Gandhi International Airport.
The programme, operational across terminals one, two and three for domestic departures, offers family travellers access to dedicated entry gates, exclusive family check-in counters, priority security lanes and designated seating areas at food courts with curated kids’ menus, and a host of family-friendly amenities ensuring seamless movement through the Terminals.
According to DIAL, the aims to simplify every stage of the airport journey by offering thoughtfully curated services tailored to the unique needs of families, thereby enhancing the overall passenger experience. The initiative also provides buggy assistance (if required) up to the boarding gates for those in need, ensuring a seamless, comfortable, and hassle-free journey from the terminal forecourt to the departure gate.
Family travellers, including those with infants, passengers with restricted mobilities (PRMs), and elderly passengers, can enjoy complimentary baby strollers, private baby care rooms, PRM-friendly washrooms, and specially trained on-ground Family Assistance Buddies to guide and support families throughout their airport journey.
“Family@DEL reflects our commitment to creating a more inclusive and caring airport experience. We recognise the unique needs of families and have thoughtfully designed this initiative to ensure their journey through Delhi International Airport is comfortable, seamless, stress-free, and reassuring, from Departure forecourt to boarding gates, at every touchpoint,” according to CEO-Delhi International Airport Limited, Videh Kumar Jaipuriar.
“With the introduction of Family@DEL, Delhi International Airport (DIAL) continues to strengthen its focus on passenger-centric innovations, reaffirming its commitment to making air travel simpler, more inclusive, and enjoyable for families, it said.
