The state’s Urban Development and Housing Department has started the web-based e-Nagar Palika Yojana to computerize all 413 urban bodies in the state. This project is a unique example of e-governance to promote the objective of Digital India and deliver transparent and prompt services to citizens. Through e-Nagar Palika, online facilities are being provided by the urban bodies by integrating all the citizen services, public complaint facility, internal working system of the bodies and all payment and budget processes. Madhya Pradesh is the first state where all the urban bodies of the state have been brought on a single portal.

22 public services e-Nagar Palika 1.0 was developed on the platform with database. Presently 22 public services are being provided through e-Nagar Palika which includes 15 modules. e-Nagar Palika has also been integrated with various departments like Industries, Revenue, Registration Department and the important mobile app Umang of the Government of India.

To improve and simplify public services and departmental work provided through the e-Nagar Palika 1.0 portal, the department is currently developing, implementing, and operating the second phase of the e-Nagar Palika project using new technology and equipment. This will include 16 modules and 24 public services. Physical infrastructure will be replaced by cloud services. GIS and Artificial Intelligence will also be used in e-Nagar Palika 2.0.

e-Nagar Palika 2.0

e-Nagar Palika 2.0 will be integrated with the Common Service Centre, M Online, Kiosk Center, and Payment Gateway. All the processes related to this have been completed. For the development of the e-Nagar Palika 2.0 portal, 2 years and 5 years of O&M will be done by the selected vendor.