BoB’s new mobile app to help customers make payments using voice commands

Public sector lender Bank of Baroda (BoB) has integrated a voice-command feature into its mobile app, enabling users to initiate and execute payment transactions verbally.

The artificial intelligence-powered ‘bob World 2.0’ app also has a personal finance management module, which lets a customer get a holistic view of finances to improve financial wellness, according to a statement.

“Customers expect experiences that are intuitive, intelligent, secure and highly personalised. With bob World 2.0, we have reimagined mobile banking around our customers’ needs,” the bank’s managing director and chief executive Debdatta Chand said.

The new app has a ‘voice-enabled payments and navigation’ capability, letting users initiate transactions and access functionalities through voice commands and the finance module, the statement said.

It also has a persona-based customer experience tailored to individual customers’ needs, such as senior citizens, women, NRIs, and millennials, as well as a multi-layered security framework that provides real-time protection, it added.

The app was launched at last week’s Global Fintech Fest in the presence of Sanjay Lohia, Secretary in the Department of Financial Services and the bank management, including Chand.