General Manager Shobhana Bandopadhyaya, in various meetings from time to time, emphasizes on prompt resolution of passenger complaints within the time limit at all stations of West Central Railway and all passenger trains passing through it.

In this series, 'War Room' has been set up in the Railway Control Offices in the three divisions Jabalpur, Bhopal and Kota including West Central Railway Headquarters for prompt redressal of passenger complaints.

In this war room, special emphasis is laid on prompt resolution of passenger problems and providing them better services and Rail Madad Analysis under passenger facilities. In this war room, employees of different departments are engaged 24 X 7 at the computer terminal to resolve the problems of passengers.

In this, employees of RPF, Commercial, Mechanical Electrical Department are also deployed to monitor complaints coming on social media. Real time monitoring is also done from this war room.Supervisors and employees have been deployed in three shifts in the war room operated in the control room with computers, intercom, telephone, mobile and big screen.

Whenever a complaint is received on the Rail Madad portal, the concerned employee takes immediate action by contacting the passenger, understanding his problem and informing the concerned station and getting it resolved immediately. By operating the war room by the Railways, problems related to medical assistance, water in coaches, cleanliness, electricity and other complaints related to railway passengers and security-safety etc. are being resolved very quickly.