While layoffs are challenging, there is room for improving how they are managed

Layoffs are never easy. The impact on the affected employees will be deep and most often devastating; it is a turning point in their professional and personal lives—a stressful one, of course. But what the majority of people are not aware of is that those tasked to deliver the message—the HR professionals—also carry an emotional burden. It may be the senior leadership making tough decisions, but HR bears the heart-wrenching job of communicating them. HR professionals are often the stoic face of the company during these times. But behind the professionalism of that stone exterior is a very real understanding of the weight of their actions. They, too, are humans.

They also carry the burden of those decisions. The difference lies in their need to balance empathy with the requirement of upholding company policies and procedures, often concealing their feelings in the process. When an HR professional sits down with an employee to discuss a layoff, how complicated the emotions in that moment can be is beyond measure. They know they are delivering news that will change a life. However, how that news is conveyed does indeed have an impact.

There are no ideal words to cushion the blow, but compassion can help ease the transition. Difficult situations present an opportunity for HR professionals to think of effective strategies. They can understand and relate to the challenges faced by their staff, while also providing a positive outlook and potential for growth. They could say, "I do appreciate that this job may be a priority to you, but on the other hand, this could be one of those opportunities for upskilling to do something you are passionate about." I mean, such words, though they don't diminish the hardship—can usher in a glimmer of positivity.

This compassionate attitude toward the situation epitomises how such initiatives can give hope and dignity to the employees during this painful process of transition. It is important to keep in mind that neither the employee nor the organisation wants to end their relationship on a sour note. By approaching layoffs with professionalism laced with humanity, HR can help ensure a transition to be as respectful and supportive as possible, even while it remains painful.

That being said, while layoffs can be one of the more challenging aspects of corporate life, there is certainly room for improvement in how these transitions are handled. Showing empathy, fostering clear communication, and providing support can greatly improve the experience for those undergoing layoffs. In times of uncertainty and change, it's important to remember that even small acts of kindness can make a difference.

Moreover, providing outplacement services, career counseling, and job search assistance can help laid-off employees find new opportunities more quickly. Encouraging networking and offering workshops on resume writing and interview skills can also make a significant difference. HR departments can collaborate with local businesses and employment agencies to create a support network for those affected.

By taking these extra steps, companies can demonstrate a genuine commitment to the well-being of their employees, even in difficult times. This holistic approach not only aids in the immediate transition but also helps maintain a positive company reputation in the long term.

(The writer is a motivator; views are personal)