Taking a tough stance against officials neglecting or mishandling complaints received through Integrated Grievance Redressal System (IGRS) portal, Chief Minister Yogi Adityanath ordered strong action against the officials concerned in a recent review meeting of the IGRS portal.

He sought explanations from half a dozen officials and also served suspension notices to some of them who have been found guilty.

The Chief Minister’s Office has issued directives to officials of the Appointment, Rural Development, Home, Food Security and Drug Administration and Urban Development departments to take action against the negligent officials.

Secretary to the chief minister, Amit Singh, said that Yogi Adityanath had taken cognisance of the negligence in resolving the complaints received on IGRS portal.

In one instance, even after eight months, the complainant’s file remained missing in the Appointment department in Narwal tehsil of Kanpur Nagar and no action was taken by the additional district magistrate against the then reader, Anuj Tripathi, even though he was found guilty.

“Instructions have been given to the additional district magistrate to serve him a notice, seeking clarification,” he said.

Regarding a complaint on IGRS about cutting and selling of trees on gram sabha land in village Hansapur of Kadipur tehsil in Sultanpur, a report was given on the portal due to the negligence of the Jaisinghpur area officer and the sub-inspector of Motigarhpur police station. On this, the Home department has been directed by the Chief Minister’s Office to issue a clarification notice to the area officer of Jaisinghpur and suspend Motigarpur in-charge inspector, he said.

Similarly, the Food Safety and Drug Administration department has been instructed to take departmental action against the negligence on the part of food safety officer AS Gangwar in the complaint received from village Pedabahar of Hardoi.