Government-promoted Open Network for Digital Commerce (ONDC) is framing a mechanism to ensure compliance with its rules by entities involved in online retail trading, a senior official said on Thursday.
The ONDC aims to promote an open platform for all aspects of e-commerce retail. It would help small retailers expand their business through e-commerce medium and reduce dominance of giants in the sector.
“If we see that any player is not following our rules, we would take action. We are in the process of finalising things. Law of land should be followed. We are in the process of making that mechanism,” Joint Secretary in the Department for Promotion of Industry and Internal Trade (DPIIT) Sanjiv told reporters here.
A set of rules on protection of personal information and setting up of grievance resolution mechanisms would be part of the comprehensive ONDC network policy.
According to a consultation paper released by ONDC last year, one of the chapters of the policy on grievance management would frame mechanisms for the participants to manage and resolve grievances filed against them by buyers and sellers.
ONDC, a non-profit company, formulates a set of standards for voluntary adoption by sellers or logistics providers or payments gateway operators.
The ONDC will require an undertaking from each participant at the time of onboarding that it will comply with the policy in its entirety.
