Rush hour software glitch disrupts air traffic

Airports across India on Thursday morning faced disruptions after a software outage. According to sources, IndiGo, Air India Express, SpiceJet and Akasa Air were impacted at Delhi, Mumbai and other airports. The impact was also felt in parts of the Asia-Pacific and Europe.

The disruption was caused by Navitaire, a software used for reservations and departure control systems used by several commercial carriers. Following the glitch, airlines faced issues in checking in passengers.

At Indira Gandhi International Airport, many travelers were caught off guard during peak hours. The outage led to an increase in wait times as staff worked to manage the flow of passengers manually. It coincided with the arrival of several high-profile delegates attending the ongoing AI Summit in the national capital.

“Several VIP movements put additional operational pressure on terminals dealing with early morning traffic. A NOTAM, issued because of the VIP movements, also added to the congestion,” officials briefed on the situation said.