Every day 9365 complaints are being made in the state regarding power outages, transformer failure and wrong electricity bills.
On the other hand, the Energy Department claims that in the span of five years, more than 25 lakh consumers have been contacted after complaints, out of which 98 percent have said that action was taken after they made a complaint.
Out of the people from whom information about service provided by the power companies, more than 32000 have expressed dissatisfaction with the work.
Energy Minister Pradyuman Singh Tomar said that the maximum complaints come about power supply disruptions and wrong electricity bills in urban and rural areas. Apart from this, complaints of burnt and damaged transformers and power line obstructions are also registered in all three power distribution company areas. Its resolution is done within the time limit.
For this, the centralized 1912 call center service established in the power distribution center headquarters of Jabalpur, Bhopal and Indore has been strengthened.
It was told that the work of registering complaints is done in the call center of electricity companies. Under this, from January 2019 to March 2024, 1.74 Crore complaints were received regarding electricity supply.
In this way, the figures of complaints registered in a total interval of 1916 days show that 9365 complaints are being registered every day across the state. The department claims that all these complaints have been addressed.
More than 32000 consumers are not satisfied, taking feedback from 500 complainants every day
According to Minister Tomar, a review system has been started after the redressal of electricity related complaints. Under this, every company from all three call centers contacts 500 complainants daily and takes information whether action has been taken on their complaint or not. From August 2019 to March 2024, feedback of 2578367 consumers was taken. Consumer satisfaction percentage was found to be 98.75. Out of these complainants, 32230 complainants are not satisfied with the action of the electricity company and now the not satisfied consumers are being contacted by field officers and their problems are also being resolved.
