A day after the Tata Group took over Air India from the Government, passengers on Air India flights on Friday were addressed with a special welcome audio announcement.
Pilots on all Air India flights greeted passengers with the line “Welcome to the future of Air India” on January 28.
In an order, the operations department told the airline’s pilots to make a specific announcement after door closure on every flight departing on Friday.
“Dear Guests, This is your Captain (Name) speaking...Welcome aboard this historic flight, which marks a special event. Today, Air India officially becomes a part of the Tata Group again, after seven decades. We look forward to serving you on this and every Air India flight with renewed commitment and passion. Welcome to the future of Air India! We hope you enjoy the journey,” is the special welcome announcement for passengers.
The employees have been told by the Tata Group that there will be a change in “image, attitude and perception” of Air India, they said.
Cabin crew members have been instructed to address all passengers as “guests” and the cabin crew supervisors will have to ensure safety
and service standards provided to the guests, they noted.
The crew members will have to be smartly dressed and well-groomed, and there will be grooming executives who will be conducting checks at the airports, they mentioned.
Since on-time performance is extremely important, all endeavours will have to be made by the crew members to ensure that the doors are closed 10 minutes before the flight’s departure, they said.
The Tata Group, which had placed the highest bid of Rs 18,000 crore in the Air India disinvestment, took over the airline from the Government on Thursday. Tata Sons Chairman N Chandrasekaran met Prime Minister Narendra Modi in the national Capital before attended the handing over ceremony at Airlines House.
For Tatas, Air India will be the third airline. It already operates Vistara in joint venture with Singapore Airlines and AirAsia India in partnership with AirAsia Group.
