Already having the facility of a dedicated helpline number, SMS facility to register the complaints, the Punjab power utility, Punjab State Power Corporation Limited (PSPCL), has further simplified the process by launching a new facility of making supply complaints by giving a missed call.
Already, the consumers have the option to call PSPCL toll free number 1912 or SMS “no supply” on 1912 to register complaints. A mobile app for registering complaints has also been made available for Android and iOS mobile phones.
“In an endeavour to simplify this further, a new facility of supply complaints on missed calls has been made available to the consumers by PSPCL. Consumers can book complaints by giving a missed call on the PSPCL toll free number 1800-180-1512. If the mobile number of the consumer is not registered with PSPCL, they will be sent a link to lodge their complaint online. Once a complaint is registered from that mobile, the consumer is automatically registered with the PSPCL 1912 customer relationship management system,” said the PSPCL spokesperson.
PSPCL caters to about 95 lakh consumers across the state of Punjab. “During summer season, the peak demand of electricity skyrockets and so do supply related complaints, also this is the same season when paddy plantation begins and demand from agricultural consumers is maximum,” said the spokesperson.
The Corporation has about 9,000 dedicated complaint staff, working in 24x7 shifts, to resolve supply related complaints of consumers divided in 500 Sub-Division Offices.
Spokesperson said that PSPCL has a robust customer care system in place reachable on a single toll free number 1912 for the state. The calls to 1912 are handled at a 60-seater Electricity Call Centre at Ludhiana and additional 30-seater call centre in Mohali operating 24x7.
“As many 104 Nodal Complaint Centres have been established all across Punjab to monitor resolution of complaints to the satisfaction of consumers, besides five Zonal Control Rooms and one control room in head office have also been established,” added the spokesperson.
