The railway authorities on Saturday said passengers will get 100 percent refund on their reserved tickets for trains which have cancelled due to the coronavirus pandemic.
No cancellation fee will be deducted on tickets reserved for trains during the period of the nation-wide lockdown and total refund will be paid to the passengers, railway officials said.
Passengers who have cancelled their reserved tickets at the passenger reservation counters during period of March 21 to April 14, will be refund the remaining amount from the office of the concerned zonal railway headquarters, the chief claims officer or the office of the chief commercial manager (refund) after filing up the specified format of application, within six months of the cancellation of the ticket, the officials said.
The passengers can avail the benefit within three months from date of journey, they said.
In case of passengers who have booked e-tickets, if any cancellation fee has been deducted, then the total amount of the ticket will be automatically credited to the passenger's user account used to book the e-tickets, the officials said.
