Union Minister of State for Personnel, PG and Pensions Dr Jitendra Singh on Monday launched the ‘Feedback Call Centres on Public Grievances’ and interacted live with citizens whose grievances have been successfully redressed on the Covid-19 National Monitor for Public Grievances.

Singh complimented the Department of Administrative Reforms and Public Grievances (DARPG) on reaching the milestone of redressing over one lakh Covid-19 public grievances so far.

About 1.28 lakh coronavirus-related public grievances have been filed with the central government and the Centre on Monday launched call centres in different cities and languages to seek feedback on such public grievances.

This is the first time that a senior minister of government has interacted live with citizens who had filed grievances related to the pandemic and also paved way for other ministries to take up citizen grievances in an effective manner along with a feedback mechanism, the statement issued by the Personnel Ministry said.

"The feedback call centres would seek feedback from individual citizens on citizen satisfaction on 1.28 lakh COVID-19 public grievances that have been filed on CPGRAMS (Centralized Public Grievance Redress and Monitoring System) for the period March 30, 2020 to May 30, 2020,"

The DARPG has in collaboration with BSNL operationalised feedback call centres in Bhubaneswar, Guwahati, Jamshedpur, Vadodara, Ahmedabad, Lucknow, Ajmer, Guntur, Coimbatore and Guntakal with 1,406 call centre operators, the statement said.

Feedback call centres would operate in several languages including Hindi, English, Gujarati, Marathi, Punjabi, Kannada, Konkani, Malayalam, Tamil, Telugu, Oriya, Bengali, Assamese and Rajasthani, the statement said. On the occasion, Singh interacted with four citizens whose grievances were redressed on the Covid-19 national monitor within a period of three days.

Amongst the citizens who interacted with the minister were Renuka V Parasappagol resident of Bijapur, Karnataka whose grievance of a refund from Canara Bank was redressed by Department of Financial Services.

Others with whom the minister interacted were Gordhanbhai Jethabhai Patel resident of Vadodara, Gujarat whose grievance of a refund of mature MIS (Monthly Investment Scheme) investment was redressed by Department of Posts.

Lakshminarayanan, a resident of Delhi, had a grievance related to the treatment of his daughter with HCQ (Hydroxychloroquine) which was redressed by the AIIMS and Mrithinjayan, a resident of Chennai, Tamil Nadu, whose grievance related to acceptance of monthly instalments of deposits was approved by the Department of Posts, it said.