In the wake of the lockdown in Delhi, BSES has curtailed manual services and requested consumers to use digital medium to reach out to discom for redressal of any grievances.
In support of the measures taken by the Government to contain the spread of the COVID-19, some of our services, have been curtailed. “We would not be registering requests for new connections till further orders. All existing appointments are also being postponed till further notice,” it said in a statement.
“We are also using the latest digital and online technologies to reach-out to our consumers. Consumers can connect to BSES through our digital platforms like BSES website, Mobile App, Facebook, Twitter, WhatsApp and through SMS,” it said.
A senior BSES official said that all physical distribution of bills and meter reading is being stopped till further notice and consumers will be given provisional bills. “We are closely monitoring the situation in the national Capital and taking all appropriate measures to ensure reliable power supply to our consumers without compromising the safety of our employees. We are in constant touch with all the relevant stakeholders on the evolving situation in the national Capital,” he said.
