NCRTC holds interactive session to familiarise commuters with Namo Bharat operations

The National Capital Region Transport Corporation (NCRTC) on Saturday organised an interactive session at the Begumpul RRTS Station in Uttar Pradesh’s Meerut to familiarise commuters with ticketing, safety systems, train operations and travel guidelines. The session, titled ‘Know Your Namo Bharat’, was organised under the NCRTC’s ‘Namo Bharat Champions’ programme.

During the event, daily commuters associated with the ‘Namo Bharat Champions’ group interacted with NCRTC officials, allowing them a glimpse into operations of Namo Bharat trains, stations and allied processes.

Through interactive discussions and a guided station tour, officials explained the systems and procedures that help ensure safe travel for passengers, the NCRTC said in a statement.

It said the session also addressed common travel-related issues and ticketing queries. Participants were informed about booking QR-based paper and digital tickets through ticket vending machines and the ‘Namo Bharat Connect’ app.

Commuters were also briefed about the process of sharing feedback and suggestions and were informed about the Namo Bharat customer care helpline for passenger assistance, according to the NCRTC.

As part of the programme, participants were taken to the Station Control Room (SCR), where they were shown how station operations and passenger movement are monitored and managed, it said.

Senior officials of the Uttar Pradesh Special Security Force (UPSSF) and the station in-charge briefed passengers on security arrangements at Namo Bharat stations, the statement said.

They elaborated on security screening through multi-zone Door Frame Metal Detectors (DFMDs), artificial intelligence-enabled dual-view X-ray baggage scanners and the items prohibited on station premises.

Officials also informed participants about various passenger safety measures, including a dedicated coach for women, reserved seating for women, children, senior citizens and persons with disabilities, and round-the-clock CCTV surveillance in trains and stations, it added.

According to the NCRTC, commuters were also informed about measures taken to improve safety around station premises, including well-lit station areas, CCTV coverage and better last-mile connectivity.

Participants were briefed about the recently launched gender sensitisation campaign ‘Aakankshaon ke Pankh’, which aims to promote a safe, respectful and inclusive public transport environment, the corporation said.