Delhi Government shifts over 75% of official work to e-office platform, says CM Rekha Gupta

More than 75 per cent of the Delhi government's paperwork has shifted to an online e-Office platform covering 177 departments and around 15,700 active users in the last year.

Chief Minister Rekha Gupta said in a statement that one year of e-Office implementation has reduced dependence on paper files and enhanced transparency in governance. The use of e-Office was made mandatory across all Delhi Government departments from July 1, 2025. At present, all 132 government departments are part of the system, with 11,940 active users.  Since April 13, 2026, 120 of the 132 government departments, about 91 per cent, have been using e-Office regularly.

Similarly, 36 of the 55 public sector undertakings, boards, corporations, commissions, committees, autonomous and local bodies, or about 65.5 percent, are using the system. Among universities, colleges and other educational institutions, 21 out of 48 institutions, or about 43.8 percent, have adopted e-Office. Overall, 177 of the 235 departments and offices, about 75.3 percent, are now regularly carrying out official work through the e-Office system.

Earlier, most official work was carried out through paper files. Today, file movement, correspondence and approvals are handled online. This has accelerated file disposal, improved transparency and accountability in government functioning, and helped ensure the timely delivery of public services.

The chief minister said the system has also made record-keeping more secure, reduced unnecessary delays and enabled smoother coordination among departments. This is why the Delhi Government is steadily expanding the system to cover more departments and institutions.

 She said that as of March 8, 2025, 5,005 officers and employees across 198 departments and offices were using e-Office for online file processing and official work. By June 27, 2026, the number had risen to 15,748 officers and employees across 235 departments and offices.

According to chief minister,  since the functioning of all departments and institutions is not the same, the Delhi Government has developed the e-Office system under three separate categories. The first is meant exclusively for government departments, the second for public sector undertakings, boards, corporations, commissions, committees, autonomous bodies and local bodies, and the third for universities, colleges and other educational institutions. This has enabled each category to function more effectively according to its specific requirements. Accordingly, the use of e-Office was made mandatory across all Delhi Government departments from July 1, 2025. At present, all 132 government departments are part of the system, with 11,940 active users.

The Chief Minister said that between July 1, 2025 and April 12, 2026, government departments processed 1,14,603 e-files and 7,14,091 e-receipts. Following the launch of the new e-Office system, nearly 23,767 e-files and 1.53 lakh e-receipts were processed between April 13, 2026 and June 27, 2026 alone, reflecting the rapid increase in its adoption across departments. She added that 3,090 active users are currently working through e-Office across 55 public sector undertakings, boards, corporations, commissions, committees, autonomous bodies and local bodies. Between April 15, 2026 and June 27, 2026, these institutions processed 4,672 e-files and 55,132 e-receipts. Similarly, 718 active users are using e-Office across 48 universities, colleges and other educational institutions. Between April 17, 2026 and June 27, 2026, these institutions processed 1,267 e-files and 3,051 e-receipts.

The chief minister said the Delhi Government's objective is to create a work environment across all government offices where administration is faster, more transparent and more accountable, while ensuring that people do not have to wait unnecessarily for government services. She said the e-Office system has emerged as an important step in this direction. Its reach will continue to expand in the coming years to further strengthen good governance in Delhi.