NDMC organises Suvidha Camp to address citizen complaints

The New Delhi Municipal Council (NDMC) organised a Suvidha Camp on Saturday at the NDCC Convention Centre, where 60 public grievances were registered and taken up for action as part of its citizen outreach and grievance redressal initiative.

The single-window camp enabled residents and service users to directly interact with senior officials from various departments, allowing them to raise complaints, seek information about civic services, and receive guidance on the resolution process.

According to NDMC, the grievances received were largely related to the personnel, civil engineering, horticulture, public health, enforcement, commercial, tax and estate departments. Officials said that while complaints requiring immediate action were forwarded to the concerned departments, they explained policy-related issues to citizens along with the prescribed procedures and expected timelines for disposal. More than 100 officers and officials representing 30 NDMC departments participated in the camp.

Departmental help desks were supervised by the respective heads of departments to ensure quicker coordination and accountability in addressing public concerns.