MHA makes significant progress in grievance redressal and preparedness for special campaign

The Ministry of Home Affairs (MHA) made significant progress in reducing administrative backlogs and improving working conditions between November 2025 and August 2026; it addressed more than 59,000 public complaints and appeals, demonstrating its efforts to make offices more efficient. The Ministry officially recorded settling 52,050 grievances and 7,410 appeals.

Citizens raise complaints when they ask the Ministry to address specific problems, while appeals are made when people believe previous decisions were incomplete or unsatisfactory. The fact that a large number of cases in both types are being resolved indicates that the Ministry is working to respond more quickly and reduce the number of unresolved cases.

In addition to addressing citizen complaints, the Ministry fulfilled 299 requests from Members of Parliament, 336 from state Governments, and seven from the Prime Minister’s Office. Requests from Parliament and state Governments usually require interdepartmental coordination, preparation of field reports, or clarity on policy matters. Although the Prime Minister’s Office made only a small number of requests, the Ministry gave them top priority because they generally concern important issues raised at the highest level of Government.

The Ministry has, in general, dealt with public petitions and official requests as part of an initiative to reduce the number of pending cases, and it is sharing these results as it prepares to take part in Special Campaign 6, organised by the Department of Administrative Reforms and Public Grievances.

The campaign aims to reduce outstanding work, improve record-keeping, and encourage cleanliness in Government offices. Preparations will take place between 15 and 30 September 2026, and implementation will take place from 2 to 31 October 2026.

Amit Shah, the Union Home Minister and Minister of Cooperation, has instructed that special attention be given to field and outstation offices that work directly with the public. The Ministry said Special Campaign 6 will focus on creating sustainable, eco-friendly workplaces and reducing pending cases across various areas. Work to improve physical workplaces has already begun.

In the same ten-month period, the Ministry and its associated organisations conducted 761 cleanliness campaigns. The Ministry’s offices, together with the Central Armed Police Forces, cleared an area of 1,02,084 square feet. The recovered space can now be used for organised record storage, better seating, and more practical arrangements, supporting both cleanliness and daily operations.

The Central Armed Police Forces and the Central Police Organisations have been informed of the campaign’s significance and urged to make greater efforts to achieve its objectives. A portal operated by the Ministry coordinates the various activities. All the divisions, including those in the Union Territories and the Delhi Police, upload their campaign data onto this platform.

This arrangement enables the central authority to monitor cleanliness activities, the use of space, and progress in reducing the number of pending cases throughout the Ministry’s extensive network. Among the Ministry’s recent accomplishments are the resolution of a large number of grievances, appeals, and official requests; the organisation of hundreds of cleanliness drives; and the recovery of more than one lakh square feet of office space. The improvements from a focus on field units will become apparent in areas where the public comes into contact with the Ministry as Special Campaign 6 moves from preparation to implementation in October 2026.