Metro to prioritise CBSE students at security, ticket counters
Delhi Metro will give priority to students during security checks and ticketing as the CBSE Board Exams 2026 are underway across the city. The special measures will remain in place from February 17 to April 10, when the Class X and XII examinations are scheduled.
The Delhi Metro Rail Corporation (DMRC) announced the facilitation steps on Friday. Lakhs of students are expected to travel daily for their board exams during this period.
According to DMRC, students carrying their CBSE admit cards will be given priority during frisking at metro stations. This arrangement has been made in coordination with the Central Industrial Security Force (CISF), which handles security at metro premises.
Students showing their admit cards will also be given priority while purchasing tickets. This applies at Ticket Office Machines (TOM) and Customer Care (CC) centres. The move is aimed at reducing waiting time and avoiding delays for candidates heading to examination centres.
DMRC officials said special centralised announcements will also be made at metro stations. These announcements will guide students and help manage crowds during peak hours.
The corporation said it expects higher footfall on examination days, especially during morning hours. Extra care is being taken to ensure smooth movement at stations near major exam centres.
Anuj Dayal, Principal Executive Director, Corporate Communications, DMRC, said the arrangements are meant to ensure hassle-free travel for students. He said DMRC is committed to supporting examinees during this important period.
Delhi Metro Deploys AI Across Network to Boost Safety, Efficiency
New Delhi: The Delhi Metro Rail Corporation (DMRC) is actively deploying Artificial Intelligence (AI) across its network to improve operational efficiency, passenger safety and service quality. The corporation is showcasing its AI-driven initiatives at the ongoing AI Impact Summit at Bharat Mandapam.
Union Minister for Housing & Urban Affairs and Power, Manohar Lal, visited the DMRC stall at the summit and appreciated the efforts taken towards implementing AI-based systems in metro operations. DMRC has introduced a series of AI-based measures across passenger services, maintenance and safety monitoring. One of the key initiatives is “Ask CHETNA”, a conversational agentic AI chatbot. CHETNA stands for Chatbot for Efficient Travel and Navigation Assistance. It is built on a BharatGPT-powered Agentic AI stack with a sovereign AI architecture. This means the system is securely hosted in India. The chatbot provides journey planning, fare details, real-time service updates and ticket booking options. It is available on web and mobile platforms.
DMRC has also upgraded its Complaint Management System using AI. The system is being converted into an agentic AI-based platform in phases. In Phase 1, written complaints are being automated with AI support. This reduces the average handling time and improves workflow transparency.
