Govt to set up Karmik Sewa Kendras
The Delhi Government will set up “Karmik Sewa Kendras” across the city, based on the Passport Seva Kendra model, for registration of construction workers and delivery of services and welfare schemes to them.
According to officials on Sunday, the Delhi Building and Other Construction Workers Welfare Board (DBOCWWB) has begun the process of engaging an agency to design and develop 13 static and 13 mobile KSKs to cater to the migrant and local labour population in the city.
The initiative is aiming to support nearly 30 lakh people, especially those belonging to vulnerable sections such as migrant workers and those employed in unorganised sectors, they added.
The selected agency will also develop 39 Labour Chowks, three each in Delhi’s 13 districts, to facilitate various schemes of the welfare board throughout the national capital, they said.
The need for establishing the KSKs has been identified due to the persistent challenges faced by workers in accessing critical worker-related services, said an official document.
“By creating a network of service centres modelled on the Passport Seva Kendra (PSK) framework, the project aims to mitigate these issues significantly,” it said.
The plan behind the setting up of Karmika Seva Kendra has drawn inspiration from the “highly successful” Passport Seva Kendra (PSK) model, which transformed passport services in the country, said a senior Delhi government officer.
By enhancing accessibility, efficiency, and worker satisfaction through time-bound registrations and maintaining proper records of the eligible workers to whom the benefits of welfare schemes are to be delivered, the KSK project seeks to replicate similar success as achieved by the PSKs, he said.
The initiative aims to reduce wait times, improve service delivery standards, and ensure a high degree of worker satisfaction by providing streamlined, efficient, and user-friendly services related to workers, officials said.
In addition, the establishment of Labour Chowks under the project will provide a structured and organised platform for workers to access employment opportunities, basic amenities, and welfare-related services at designated locations, they said.
According to the documents, the KSK facilitation centres will be technologically equipped and house completely artificial intelligence-based digital Seva Kendras, with minimal manual interface, so that the process can operate autonomously, it said.
