Govt to modernise registrar offices: CM
Chief Minister Rekha Gupta on Saturday said the Delhi government plans to transform registrar offices into modern and citizen-centric service centres, modelled on the efficiency and time-bound service delivery seen at Passport Seva Kendras.
The Chief Minister said the aim is to transform the way these offices function so that citizens registering property no longer have to deal with delays, corruption, middlemen or unnecessary hassles.
According to the Chief Minister, Delhi intends to create one of the most advanced property registration systems in the country under this initiative. The chief minister has recently held a special meeting with senior officials of the concerned department. Several companies also made presentations during the discussion, showcasing how technology-driven systems, trained staff and integrated digital services have helped some states deliver faster, more transparent and hassle-free public services.
After extensive consultations with officials, the government concluded that Delhi should adopt a similar model to improve citizen services while also enhancing revenue collection.
The chief minister’s office said in a statement that the government’s goal is to ensure that people do not have to make repeated visits for registration-related work and that most procedures are completed through streamlined, technology-enabled processes.
According to the Chief Minister, the new-generation offices will feature modern infrastructure supported by advanced hardware and regularly updated software systems. Online appointment booking, pre-verification services, live application tracking and smart token management are expected to reduce waiting times and improve transparency.
Keeping future requirements in mind, the government also plans to introduce advanced security and verification mechanisms.
These will include AI-powered facial recognition for identity verification, background checks and blockchain-backed record security. Modern technologies such as digital record management, geo-fencing and secure data integration will be used to make property records tamper-proof, curb fraud and reduce disputes.
The Chief Minister clarified that while private partners may assist in establishing and operating premium model registrar centres, all statutory powers and final decision-making authority will remain exclusively with government officials.
