CBSE defends new OSM marking amid class 12 result complaints
With alleged reports of major goof-ups in the new marking system of the recently released class 12th CBSE results, the board on Saturday clarified the Board is extremely sensitive to their concerns and is alive to addressing it accordingly.
In a statement, it said that many students of class XII Board are anxious about their results/marks and are attributing it to change of assessment scheme ie On-Screen Marking (OSM) mechanism re-introduced this year.
The CBSE reiterates that student well-being is of paramount importance and, therefore, has attempted to address all possible issues which could arise.
The key benefits of OSM are uniformity in evaluation with adherence to the marking scheme prepared by experienced CBSE teachers. The marking scheme also contains alternative methods of answering so that children who answer deploying alternative methods are also graded.
If any student feels dissatisfied with the result, there are clear and transparent avenues available, including verification of marks, access to evaluated answer books, and re-evaluation. For those feeling anxious or uncertain, tele-counselling support (1800-11-8004) is also available.
They may also reach out through the email resultcbse2026@gmail.com. We would encourage students and parents to directly use these official channels to seek clarity and support, for any unanswered doubts. Every concern deserves attention, and no student is alone in this process, added CBSE.
“The CBSE is an institution that works in the best interest of the students, and we operate with complete transparency. We evaluate approximately 1.25 crore answer scripts; there is a possibility that an error may occur somewhere.
To rectify such errors, we offer certain facilities to our students. The first facility allows our students to request a copy of their evaluated answer scripts.
The window to request these answer scripts will open on the 19th, and students may apply for them until the 22nd. Once they receive their answer scripts, they can review them to check if there are any errors within them.
If they identify any errors, they should make a note of them; subsequently, a second window will open from the 26th to the 29th, during which they can apply to report that there are issues or discrepancies in their answer scripts that need to be addressed.
If any error is detected—and if our panel of experts confirms that an error indeed exists—that error will be rectified immediately. Furthermore, if correcting that error results in the student being entitled to higher marks, those additional marks will be duly awarded. It is also imperative to clarify here that, conversely, if the correction of an error results in a lower score, the student’s marks will be reduced accordingly...,” said CBSE Controller of Examinations, Sanyam Bhardwaj.
