Lieutenant Governor Vinai Kumar Saxena on Tuesday asked the Delhi Development Authority (DDA) to facilitate the prospective flat buyers, under the recently launched housing schemes, by deputing trained executives on proactively responsive Help Desks to make their experience customer-friendly.

A statement by Raj Niwas said, “Chairman of Delhi Development Authority (DDA) who has been consistently monitoring DDA’s Housing Schemes, has asked the DDA to facilitate the prospective flat buyers by deputing trained executives on proactively responsive Help Desks so as to make the experience customer-friendly and make the entire process easy and smooth for them.”

An official from Raj Niwas said that accordingly, to handle queries efficiently and provide assistance, including helping with the registration process, the DDA has established dedicated Registration Help Desk at its head office Vikas Sadan for 2024 Housing Scheme.

“This Help Desk to be operational on all working days between 10:00 am and 06:00 pm and would provide support and guidance to ensure a smooth and efficient customer experience,” he added.

“DDA is committed to extend all out support to any person having any kind of query regarding the scheme, eligibility criteria, location, specification of the flats, price, amenities locational advantages.

DDA’s Help Desk executives will also extend help in the process of registration,” the statement read.

Further, depending on the footfall and demand, DDA may open similar Help Desks at other locations too, as an endeavour to increase its outreach at the doorstep of its customers.