In an effort to further improve its services and connect with consumers, BSES has now introduced WhatsApp services in Hindi with 25 services.

 Giving details, discom officials said here on Wednesday,  apart from BSES Mobile Apps and Website, WhatsApp has emerged as one of the most powerful tools in the discom’s digital arsenal.  Over three lakh transactions per month and counting—WhatsApp is now a consumer favorite

In today’s rapidly digitalizing world, BSES is transforming into a green and digital discom, pushing the boundaries of consumer service and innovation in the power sector. By bringing a host of essential services directly to the mobiles of over 50 lakh consumers, BSES is leading the charge towards a more sustainable, tech-driven future. 

WhatsApp is emerging as a powerful platform in this transformation. BSES has now introduced 25 services on WhatsApp. Apart from this, the discom has also introduced WhatsApp services in Hindi.

Consumers simply choose the language – English and Hindi- to avail a service on WhatsApp. 

Now BSES consumers can avail services with just a single message—making interactions with their power distributor simpler, faster, and more environmentally friendly.

Gone are the days when consumers needed to visit a BSES office in person.

Today, BSES empowers its consumers to avail a variety of services from the comfort of their homes, contributing to a greener ecosystem by reducing paper and travel, officials said.

Consumers can send a ‘Hi’ to 8800919123 (BRPL) or 8745999808 (BYPL) and instantly connect to over 25 vital services across 10 plus categories.