Haryana Chief Minister Manohar Lal Khattar on Thursday said that the disposal of complaints received on the CM window should be completed in a time-bound manner for quick redressal to the people.
While presiding over the CM Window meeting, the Chief Minister said that a mobile app will be created for the departmental officers for complete information about the grievances of CM Window. He said that the details of the complaints regarding the police department should be kept separate and it should be disposed of within the time limit.
Khattar said that to redress the grievances of the people, various departments should develop a separate system at their level. Along with this, information about the redressal of complaints received during the last three months should also be made available to them on a regular basis. He said that in cases of corruption, the complaints should be disposed of by the senior officers concerned on a priority basis, and in case of a complaint against any officer; only the senior officer should investigate the matter.
He said that the Chief Secretary can directly send the complaints of corruption to the Vigilance Bureau for investigation as per the requirement. Along with this, he should also regularly review the complaints related to various departments. He said that unless there is a clear order of the court in any case, the department should settle them within the time limit at its own level to provide relief to the complainant. Also, the reference of the complaint given to the department should also be registered in the complaints received in the CM window, he added.
The Chief Minister said that an Additional Director or Class-A officer should be made the nodal officer at the department level to resolve the complaints of CM Window. In this regard, the department heads will review redressal of complaints in 15 days, administrative secretary in one month, Chief Secretary in two months and the Chief Minister in three months. Along with this, the complaints of the Panchayat Department at the district level should be redressed by the CEO and the complaints of the Urban Local Bodies Department by the DMC.
The Chief Minister was apprised in the meeting that 10,58,888 complaints have been received on the CM Window, out of which 9,23,880 complaints have been resolved. Out of these, 54,262 complaints have been found inconsistent and action taken report has been received on 23,011 complaints. Along with this action has been taken on 10,057 complaints and 29,072 complaints are overdue and clarification has been sought on 17,614 complaints. On the occasion, Chief Secretary Sanjeev Kaushal, Chief Principal Secretary to Chief Minister, DS Dhesi, Additional Chief Secretary, Home Department, TVSN Prasad, Additional Chief Secretary, Finance Department, Anurag Rastogi, Additional Principal Secretary to Chief Minister, Dr Amit Agrawal and nodal officers of various departments were present.
