In adherence to the State Government’s 5T Mantra, the Ganjam district administration on Monday launched an innovative online grievance hearing and redressal programme, Mo Nibedan, on a trial basis.
Collector Vijay Amruta Kulange unveiled it at Sub-Collector’s office at Chhatrapur and redressed grievances of people from four gram panchayats of Rangeilunda block. “Due to Covid-19 situation and social distance norms, we cannot allow people to gather at one place to redress their grievances. Like official meetings that are being conducted on virtual mode, we have decided to redress grievances through virtual platforms,” said Kulange. “Earlier, we were able to reach out to a limited number of people. Now, it will be enlarged due to this virtual grievance redressal programme. Moreover, the line department officials were unable to attend such physical meetings. But now, they are attending meeting through online mode,” Kulange said. He further informed that Mo Nibedan program would continue on all working Mondays and district administration would resolve grievances within 10 days. In view of Covid-19, the regular public grievance redressal mechanism has been stopped for over a year. The Mo Nibedan program would help common man lodge his grievances with authorities without going to any office. People can update officials about their problems directly without any fear, he said.
