The Delhi Police has arrested five people including a woman for allegedly running an illegal call centre and duping citizens of foreign countries by impersonating themselves as representatives of a Tech Support Company in south Delhi’s Malviya Nagar.
The accused owner of the call centre -Pritpal Singh (35) and his associates Mayank (26), Chandan Gupta (24), Subham Kumar (22), and the HR head-- Kinkini Das (35) were operating their centre on third floor of a building in Panchsheel Vihar through an organized way.
According to Atul Kumar Thakur, the Deputy Commissioner of Police (DCP), South district, based on specific inputs, the police team conducted a raid on at the illegal call centre on Thursday and caught the accused targeting foreign citizens, mainly those from USA on the pretext of giving them tech support stating their system was attacked by a cyber threat.
“Among the employees, Subham and Chandan were junior callers while Mayank was a senior caller. They were working here from last seven months and called up customers using high end technical software “X-lite/ Eye Beam” through cloud servers, and approached their potential targets by posing as representatives of a Tech Support Company, who provide technical support to the customers,” said the DCP. “The accused approached USA based customers using “X-lite/ Eye Beam” and duped them on the pretext of providing them tech support if they paid a fee of US $100 to US $400. They induced the customer to provide the same amount through various payments methods or payment wallets,” said the DCP.
“They were taking wrongful gain fraudulently as they first send a Pop – up message or bug to the customer after obtaining their data from cloud servers stating that their system has been attacked by a cyber threat and later ask them to obtain tech support from them to technically eradicate the Pop – up bug or cyber threat from their systems,” said the DCP. Police claimed to have recovered 13 computer systems with two pen drives and two note books from the call centre.
