Aiming to strengthen the water billing system and making it transparent, the Delhi Jal Board (DJB) on Monday approved the decision of shifting all services of the Zonal Revenue Offices (ZRO) to the online M-Sewa app.

This implies that all work of ZRO on the board will now be online.

 This will have a huge long-term benefit, now people will not have to stand in long queues and everything can now be done online through a single click.

Apart from this, DJB has given approval to the creation of 49 posts at the senior level for better coordination and to expedite multiple ongoing initiatives, especially Yamuna Cleaning and the 24x7 water supply project.

These 49 posts include 13 posts of Superintending Engineers and 36 Posts of Executive Engineers. In addition to these, DJB also approved 40 posts of Assistant Executive Engineer to be directed recruited from UPSC.

Water Minister Satyendar Jain said, “This is a huge step towards achieving the dream of a new era of governance that will be corruption-free, transparent and will make life easier for our citizens.

 The services of the Delhi Jal Board will be made faceless and online portals will be introduced to bring the services under one roof. Help desks will be set up in every zone to help each and every citizen of Delhi to avail the online DJB services and register their grievances. Each zone will have a help desk to assist the consumers in case they face any issue while availing of the online services.

Services will be provided online are - apply for new water/sewer connections, regularization of unauthorised water connections, apply for Mutation, disconnection, re-opening, rainwater harvesting Certificate,DJB water tanker, for bore well permission, for address correction, grievances related to water/sewer bills.