To effectively address and resolve medical and stress related issues during lockdown, Punjab Government on Monday launched a special helpline ‘1800-180-4104’ for citizens to connect with a network of senior doctors over tele-conference and get medical advice on COVID-19 and other related concerns.
“As many as 1,800 senior doctors have been empanelled through the IMC for the purpose who have been duly trained about the platform, its protocol and functionalities,” said the state Additional Chief Secretary (Governance Reforms and Public Grievances) Vini Mahajan.
Underlining the importance of the helpline, Mahajan said that an intelligent Coronavirus Triaging System has been developed to identify and prioritize cases for emergency medical attention. “This system will also help identify cases for isolation, home quarantine and those who require medical attention. The cases shall be notified to the government for further tracking and action,” she added. The helpline has been conceptualized by the Department of Governance Reforms and Public Grievances and is being implemented with the State COVID19 Control Room, Punjab Government (SCCR), and the India Medical Association (IMA), Punjab State Branch.
