To reassure our customers about Quality & Quantity (Q&Q) of Petrol and Diesel being sold at retail outlets (ROs) IndianOil has launched a Check & Fill campaign at its 50 automated ROs in Bhopal. It will be operated initially up to September 26, 2020 and will be further extended based on customer response.
“Test Karo Reward Pao” campaign will make our customers aware of their rights to check Q&Q and reassure them about IndianOil’s commitment to always be a trustworthy fuel provider of nation,” said V Satish Kumar, Executive Director & State Head & State level coordinator, Madhya Pradesh. During the campaign customers can do following checks with the assistance/ demonstration by a designated quality assurance attendant:
1. Filter Paper Test (for Petrol) - Customers will be invited to check the quality of petrol at retail outlet by carrying out filter paper test at RO which is available at RO.
2. Density Check (for petrol and diesel, including branded fuels) - Customers will be informed about density checks themselves if they so desire.
3. Quantity - Customers will be invited to check the quantity dispensed through the dispensing unit by checking with a calibrated 5 litre measure stamped by Weights and Measures department.
Keeping in view of the current Covid-19 situation, customer will have the option to get the checks demonstrated by a designated quality assurance attendantor do it themselves.
In case customer volunteers to do it himself/ herself, a protective kit with sanitizer /mask /disposable hand gloves will be provided.
Customers carrying out the checks at the ROs shall be incentivised by offering Q&Q bonus points for existing enrolled customers or complimentary enrolment into our XTRAREWARDS Loyalty program.
