Amit Shah orders AI upgrade for cybercrime helpline

Union Home Minister Amit Shah on Wednesday asked officials to improve the national cybercrime helpline 1930 by adding artificial intelligence and support for more languages. He also told agencies to ensure every complaint is handled and to make reporting simpler for people across India.

At a review meeting, Shah highlighted the need to improve the helpline as cyber fraud cases rise. He asked officials to use AI tools to streamline operations and add support for more languages so everyone can report issues easily. He also urged better coordination with State Governments to ensure every call or complaint is followed up on.

Shah noted that frozen bank accounts often make investigations harder for victims. Officials said he stressed that solving complaints quickly would help restore trust in the system.
The 1930 helpline is managed by the Indian Cybercrime Coordination Centre (I4C) under the Ministry of Home Affairs. It is a toll-free number available 24/7 for reporting financial cybercrimes such as UPI fraud, OTP scams, phishing, and unauthorised transactions involving cards or digital wallets.

The helpline works with the National Cybercrime Reporting Portal at cybercrime.gov.in. This system lets banks and law enforcement quickly freeze fraudulent accounts and try to recover stolen money. As digital payments and online transactions increase in India, cybercrime has become a major issue. Victims often face delays in reporting because the process is complicated or not offered in their language.

Artificial intelligence should help sort complaints faster, give automatic answers to common questions, spot fraud patterns, and track cases more effectively. Adding support for more languages will help the helpline assist people in many regional languages, making it more inclusive. Shah also wants central agencies and state police to work together better. This should help ensure complaints are handled and investigations are completed quickly.

The minister said every complaint must be fully resolved, whether that means returning money, taking legal action, or closing the case with proper notice to the person who reported it. This review is part of the government’s ongoing efforts to fight cyber fraud. Earlier steps included linking the helpline to banks and speeding up case registration.