To promote alternate modes for resolving consumer disputes the Delhi Government on Friday conducted a workshop on the theme “Alternative Dispute Resolution for Quick Redressal of Consumer Disputes”. It was conducted in Main Conference Hall, Delhi Secretariat on the eve of the National Consumer Day.
Consumer Affairs Minister Imran Hussain in his inaugural speech stressed on the need for greater adoption of alternative dispute redressal mechanism for resolution of consumer related grievances. He appealed to the people that consumer should try to get their consumer related grievances resolved through alternate dispute resolution mechanism.
The Minister stated that this will help in reducing the workload of cases on the justice delivery system on one hand and at the same time help in resolving consumer disputes in simple and speedy manner. This will also help government in augmenting its revenue as people will ensure that they obtain the bills and receipts while buying products.
Also, he stressed that greater number of NGO should be involved in generating awareness regarding consumer rights. He also requested Consumer Affairs Department to organise workshop on consumer rights in schools so that the children become aware about their rights at a very young age.
Veena Birbal, chairperson, States Consumer Disputes Redressal Commission talked about the alternative mechanisms in Delhi available to consumers.
Panel discussions and Nukkad Natak were also organised to educate the participants about the Consumer Forums Alternate Grievance Redressal Mechanism, Mediation & Concilation Centre, lok Adalat, Commissioner (Food & Civil Supplies, Consumer Affairs) also spoke in the workshop.