The Delhi Traffic Police has received a total 24,025 messages of complaints on WhatsApp and around 3,277 on Facebook after the launch of a new WhatsApp helpline for Delhiites on October 16. From unauthorised parking to faulty traffic signals, the complaints addressed all kinds of issues related to traffic violations.
Traffic police have taken action on 1,318 out of 24,025 complaints on the messaging app while around 1,269 of 3,277 on Facebook between October 17 and November 15.
Unauthorised parking topped the list of complaints on WhatsApp with over 383 complaints in a month. On the other hand, 139 complaints messages were sent on Facebook. Nearly 340 complaints of traffic jams were registered on WhatsApp while only 159 complaints on the social networking site, said a Traffic Police official.
The Delhi Traffic Police received around 268 complaints about traffic violations from across the city on messanger, with 641 complaints on Facebook. The force, which already has a strong social media presence with around two lakhs followers on Facebook, started a WhatsApp helpline number 8750871493 in a bid to connect with the citizens.
Over 175 complaints have been received on WhatsApp about defective signals whereas 39 on Facebook. While there were around 19 complaints regarding breakdown of vehicles on the smart phone messenger, Facebook recorded over 22 new complaints. Not many but two suggestions were received on Whatsapp, while Facebook remain tight with nearly 13 suggestions.
While the largest social networking site recorded 18 complaints regarding overcharging and refusal by TSR, Whatsapp received total 61 complaints. Aimed to ease the traffic mess, the WhatsApp helpline was launched as a step towards this direction. Regarding area problems, Facebook got 104 complaints while Whatsapp received 59 messages, he added.
Around three complaints were received against traffic staff on WhatsApp while two on Facebook. While eight other actionable calls were received on the messaging app, 132 complaints were registered on Facebook.