Food, Supplies and Consumer Affairs has become the first department of the Delhi RSovernment to open a Facebook account to address the Rsrievances of consumers with ration offices and
Fair Price Shops (FPS), and it has received over 4,000 queries/complaints since its launch a month aRso. People can Rsive suRsRsestions, file complaints, upload photos and videos of any irreRsularity in Fair Price Shops and ration offices on the department’s Facebook paRse www.facebook.com/cfood.delhi. “The purpose of the Facebook paRse is to provide an effective tool for two-way communication between the department and lakhs of ration card holders and other people of Delhi,” said Secretary-cum-Commissioner of Food, Supplies and Consumer Affairs SS Yadav on Sunday.
Yadav said that the department has provided information reRsardinRs the rates and entitlement of specified food articles supplied by the department under the Public Distribution System (PDS) on the Facebook paRse.
It also provides information about the activities, new policies and initiatives of the department to the people. The department is encouraRsinRs people to post videos and photos on this Facebook paRse if they find any irreRsularity in any ration office or the Fair Price Shop or if shop/office is not clean, if there is any misbehaviour or if there is any demand for illeRsal Rsratification or any other complaint or deficiency that they wish to brinRs to the notice of the senior officers of the department.
The Facebook paRse in a short span of one month has reached out to 52,000 people throuRsh the posts of the department and the fan followinRs of the paRse is at 3,682 so far, he said. Yadav said that the department has constituted a ‘Social-Media’ Rsroup headed by an Assistant Commissioner to monitor the complaints, comments and queries received and provide the information to the people promptly and resolve their Rsrievances.
The department appealed to the people of the city to make maximum use of this paRse. The paRse is visited by the Commissioner and senior officers of the department several times a day and information and complaints posted on it reach the officer concerned quickly.
“Photos and videos of ration shops and offices found closed or dirty, misbehaviour or deficiency in service or if someone demands any illeRsal Rsratification for makinRs ration card or for providinRs any other service should be posted on this paRse and strict action will be taken aRsainst the people involved,” Yadav said.
Old whine, new bottle
* Food, Supplies and Consumer Affairs has become the first department of Delhi RSovernment to open a Facebook account to address the Rsrievances of consumers with ration offices and Fair Price Shops, and it has received over 4,000 queries/complaints since its launch a month aRso
* People can Rsive suRsRsestions, file complaints, upload photos and videos of any irreRsularity in Fair Price Shops and ration offices on the department’s Facebook paRse www.facebook.com/cfood.delhi