In order to resolve complaints related to waterlogging in its areas, South Delhi Municipal Corporation(SDMC) on Tuesday launched dedicated helpline number 23228325 which will remain available on all working days during office hours.
A senior SDMC official said that the complaints will be properly monitored to ensure appropriate action to avoid any loss, damage or disruption due to rainy water accumulation. “Special arrangement has been made keeping in view the rainy season and expected heavy rains in future,” he said
He further said that the helpline was established in the Mayor office itself to enable the senior officers in the Mayor office to keep an eye on the complaints received.
SDMC Mayor Narendera Chawla said that our concerned staff is fully geared up to resolve water logging related problems under the jurisdiction of the civic body in the shortest possible time. “The officials have been instructed to resolve the complaints at the earliest to overcome difficulties being faced by the residents,” he said.
Mayor also called a meeting on Tuesday to discuss issues related to desilting and water- logging. The meeting was attended concerned engineers and senior officer of the DEMS department.
Chawla underlined the need of proper maintenance of the small drains and instructed the engineering department to ask the concerned staff including engineers to remain alert and ensure that no complaint remains unresolved.
On Monday, heavy rain in the national Capital put hundreds of commuters in a fix due to huge traffic congestion and water-logging on Monday afternoon. Water-logging was reported in more than 50 points across the city.
Water-loggings were also reported on Rani Jhansi road towards Barfkhana and at Azad Market Filmistan, near Munirka metro station, Ghazipur road to Fish market road. Moreover, taking the emergency situation as an opportunity to make money the auto rickshaws and cab companies hiked the fare charges more than the usual price.