The 24x7 summer helpline started by Delhi Government on Sunday to redress people’s grievances of power failure and loadshedding has received 201 calls. The helpline got 160 complaints related to power supply followed by 18 complaints related to street lights, 10 connection related, 8 theft, 1 vigilance and 1 billing related and 1 in the others category.
Apart from that 113 complaints were related to BSES Rajdhani Power limited, 72 related to BSES Yamuna Power limited, 14 related to Tata Power Delhi Distribution limited and two others. “In more than 60 per cent cases, the individual lodging the grievance was contacted back on phone to get feedback and ascertain that his complaint was resolved,” said a Power official.