Chief Minister Arvind Kejriwal on Monday directed all the departments of the Delhi Government to submit their updated guidelines for the effective implementation of the Citizens Charter by Friday evening.
Addressing the meeting of the Heads of Departments, the Chief Minister said the Citizens Charter is an important and essential component to ensure time bound delivery of Government services for the public. It has been informed that majority of the departments have already uploaded their commitments for Citizens Charter on the concerned website, and the remaining few are also in the process of doing so.
The Chief Minister told the HoDs that the Government will provide the technical knowhow and manpower to them for ensuring effective implementation of the Citizens Charter. He said once the departments have submitted their lists for implementation of the Citizens Charter, these will have to be treated as sacrosanct.
Kejriwal said no rollback will be allowed once the departments submit their finalised lists of Citizens Charter and penalties will be imposed on concerned officials in case of failure to deliver on promises made in the departmental charters.