Post trifurcation of the unified MCD, the South Delhi Municipal Corporation (SDMC) is planning to conduct an audit of its e-governance system to check if it is beneficial for the citizens.
The civic body has approached the Indian Institute of Management (IIM), Ahmedabad, for conducting the audit. Sources said gauging the viability of e-governance system, introduced by the MCD two years ago, has been ideated by Manish Gupta, Commissioner of SDMC. “A citizen audit of e-governance will enable the corporation to judge whether the system is beneficial to the resident or not. Findings of the audit will further help the Corporation to improve the system,” said Gupta.
He said that a formal request has been sent to the IIM asking them to conduct the audit of the system. “The faculties of IIM are an expert in this field and the SDMC will use their expertise to improve its services. It will help in increasing our efficiency,” he added.
On Tuesday, the Standing Committee of the SDMC approved the trifurcation 16 online application of unified MCD. The 16 e-governance applications are related to main portal, RTI application, booking of parks, health and trade licenses etc. The erstwhile MCD had started the e-governance project with the budgetary provision of `180 crore and signed a pact with Tech Mahindra for implementing it.
Under this e-governance project, citizens are able to fill online forms and make payments, following which birth or death certificates will be posted to them. There is also a provision to sanction building plans online, besides issuance and renewal of health or trade licenses.