In order to overcome the inconvenience due to multiple helpline numbers for grievances and enquiry during railway travel, Indian Railways has integrated all railway helpline numbers into a single one for redressal of all the grievances.
Indian Railways said that the 139 (Rail Madad Helpline) for quick grievance redressal and enquiry during the journey. As the new helpline number 139 will take over all the existing helpline numbers. “It will be easy for the passengers to remember this number and connect with Railways for all their needs during the travel,” it said.
Various Railway grievances help-lines were discontinued last year. Now, helpline number 182 would also be discontinued from April 1 and merged into 139.