Union Minister of State for Home Affairs Haribhai Parathibhai Chaudhary launched all India Railway Helpline number - 1512 on Friday. The initiative was the brainchild of the Delhi Police. This facility covers 27 States and all Union Territories.
lauding the role of the Delhi Police in launching the helpline, the MoS (Home) said it will prove beneficial for the passengers and it needs to be widely publicised.
“Delhi Police Railway Helpline No. 1512 will serve as a very useful mechanism for the passengers. They can now file complaints and make suggestions from railway stations as well as from moving trains without deboarding,” said Delhi Police Commissioner BS Bassi, adding that FIR will be lodged on fax/e-mail and the copy of FIR will be sent to the complainant.
“Any person can make calls on this helpline number from anywhere across the country,” Said Bassi. “Such calls will be received by the concerned control room which will relay it to the nearest railway police station or police teams onboard the trains for action on complaints,” he added.
The Police Commissioner said that the helpline initiative was a brainchild of the Delhi Police. It was started first at the Delhi Police’s railway control room. The helpline number 1512 was allotted across the country by the efforts of the Delhi Police which took help of the Department of Telecom in this regard, he said.