Chief Minister Arvind Kejriwal’s Public Grievance Management System (PGMS) has resolved 48,000 cases, out of which 7,406 are related to the three Municipal Corporations of the national Capital.
The PGMS, which was started in the first month of the Aam Aadmi Party Government coming to power, has also helped it take popular policy decisions.
According to the Delhi Government, as the MCDs do not have any such facility to address the grievances of the masses, the people “turned to” the Government for their civic problems. “We have resolved around 48,000 cases at the PGMS. We receive all kinds of cases, including service matters, governance issues, roads and 7,406 cases were only pertaining to the civic bodies,” Gopal Mohan, incharge of the PGMS told The Pioneer. He said that Kejriwal is “actively” involved in addressing the issues which are received by the PGMS. “He takes interest in every detail of the case that the PGMS receives as they ultimately demand policy changes. We may have resolved only 48,000 cases on paper but the solutions found have affected lakhs of people..”
He said the decision of “amnesty” in electricity and water by the AAP was taken by Kejriwal only after learning about the problems of Delhiites through the PGMS. The decision of setting up the mohalla clinics and various other policy measures of the Delhi Government that have been much “talked about” and “praised” by the common man have their roots in the issues raised in the PGMS. The official of the PGMS said while the issues relating to the AAP Government took only two follow ups to resolve, in the case of the MCDs the PGMS had to follow up numerous times to get it resolved.
The AAP and the BJP who held office of the MCDs in the city have been at loggerhead with each other, even as the former has been eyeing a “massive victory” in the upcoming civic elections.
After receiving any grievance, the PGMS forwards the matter to the concerned department and follows up till the case is closed.
The residents of Delhi can either write their grievances directly, email it or seek a meeting with the CM or his team directly to talk about any concerns to draw the attention of the Government.