As many as 1,850 Metro commuters suffering from health-related emergencies while travelling in Delhi Metro trains have been provided with timely medical assistance by the Metro staff since 2012.
According to a DMRC spokesperson, the assistance provided by the Metro staff since January 2012 ranged from administering first aid to taking the ailing passenger to the nearest hospital by ambulance. They have also been provided wheelchairs and stretchers as per need.
Out of these, approximately 100 cases have been of heart ailments which required immediate attention, the spokesperson said, adding the Metro staff has been able to assist around 340 commuters complaining of chest, stomach and abdominal pains. Other cases include 105 cases of vomiting, 25 severe headaches, 65 cases of fainting while travelling, giddiness and dehydration during summer months. “In these cases, the ailing passengers have been rushed to the nearest hospital and Metro personnel have accompanied them in case they were travelling alone or their accompanying passengers required further assistance. In case of passengers falling down, immediate first aid has been provided by the staff,” the spokesperson said.
To ensure commuters facing health related problems are immediately attended to, all Metro staff deputed at the Metro stations is provided a week’s training in first aid as part of the Delhi Metro’s basic training programme for its personnel organised at the Metro Training Institute in Shastri Park, the spokesperson said.
Any sick passenger can contact Delhi Metro helpline 155370 for assistance or press the Passenger Emergency Alarm to seek assistance from the train operator.