Now power consumers in South and West Delhi can get duplicate electric bill on WhatsApp as power giant BSES has introduced the service on Wednesday. With the launch of this service, the discom claimed to have become the first in the city to provide such facility.
A senior BSES official said consumers can get duplicate bill by sending WhatsApp message by typing #Bill<space>9-dgit CA No and send it to 9999919123". "This service is first rolled-out for BSES consumers in South and West Delhi and later it will be extended for BSES' electricity consumers of East and Central Delhi.
Announcing the initiative, BSES spokesperson said "This feature will make it even easier for consumers to avail BSES services. We will continue to offer such new services to make it a delightful experience for our consumers," he said.
"As part of these efforts, BSES has also been promoting digital payments and have been partnering with several wallet companies to facilitate attractive cash-back schemes for timely payments of bills. Today, over 90 per cent of our collections are through non-cash means," he added.
Earlier, the discom introduced registering of 'nosupply' complaints and reporting of power theft on WhatsApp.
BRPL and BYPL are premier power distribution companies and Joint Ventures between Reliance Infrastructure Limited and Government of National Capital Territory of Delhi.