Day after launching the doorstep delivery scheme, Delhi Chief Minister Arvind Kejriwal on Tuesday issued orders to all Ministers of the Delhi Government for its strict implementation.
The Chief Minister instructed that no case submitted by the mobile sahayaks to any of the departments be rejected by the department without the approval of the Minister-in-charge. During his interaction with his Cabinet colleagues, Kejriwal said that no delay in delivery of services will be tolerated and any tactics for taking bribe, instances of delaying applications would not be spared. "I will seek daily report on all the applications delayed at any level," Kejriwal said.
Delhi Government in its official statement stated, "If any of the request or application is delayed under this scheme, it would be taken as an attempt to sabotage the pro-people scheme to further one's corrupt practices".
The violation of time limits prescribed in the scheme will be taken very seriously and a disciplinary proceeding will be started against the guilty officer. The head of the department would also be held responsible in such cases, Kejriwal asserted.
Directing his Cabinet Ministers, the Chief Minister said, "Rejection of an application should have the approval of the Minister-in-charge concerned and that the approval must be taken within 24 hours of such decision".
On Monday, the Chief Minister had launched the scheme under which Delhiites can avail 40 services, including driving licence, ration card, caste and marriage registration certificates, at their doorstep.
"The Chief Minister also directed that time limits prescribed for the delivery of the services under the scheme must be adhered to in totality and strictly. He has made it clear that no violation of time limits would be tolerated at any cost," according to the statement.
It stated that the heads of all departments have been directed to personally monitor and ensure strict adherence of the time limits in delivery of services.
The chief minister also directed that a report of all such cases delayed must be reported to him on a daily basis.
Aam Aadmi Party (AAP) had announced about the door step delivery of services earlier this year and had also accused Lieutenant Governor Anil Baijal for obstructing in implementing it.
However, a five-judge Constitution Bench had on July 4 laid down broad parameters for the governance of the national capital, paving the way for the Government to proceed with the scheme.
Announcing the scheme, Kejriwal had also said that the proposed doorstep delivery of ration scheme will become a reality soon."I hope we will be able to overcome all hurdles and soon home delivery of ration will also become a reality," Kejriwal had tweeted.
The Government has hired a private company VFS Global Services through which its services will be provided at the doorstep of the citizens.
After police verification, 66 mobile sahayaks (facilitators) have so far been hired through the company to set up a call centre.