Municipal Corporations of North and East have provided a 24X7 monsoon helpline number to address complaints during the monsoon season. The helpline can be used to register a complaint about water logging, the collapse of the building and its part, falling of uprooting of trees or its branches and any form of insanitation.
Complains in North Delhi can be registered at 96430-96430 (Mayor's Helpline), (1266) 23212700, 23220010, 23220016, 23220037, 23222797 (Central Control Room (H/Q)), 27042700, 27050133, 27050132 (Rohini zone), 23942700, 23923392, 23923394 (Civil lines zone), 23261527, 23261528 (City zone), 23512700, 23682091, 23617022 (Sadar Pahar Ganj zone), 25812700, 25754339, 25754341(Karol Bagh zone), 27783261, 27783785, 27783783 (Narela zone).
However, the EDMC complaints can be registered at 155303 (HQ Citizen Helpline), 011-22822700, 22821484, 22831946, 22831947 (Sahadra (North) zone control room), 011-22303700, 22300175, 22300171 (Sahadra (South) Zone Control Room). The arrangement would continue till September 15 or may be extended in case of prolonged monsoon.
Preety Agarwal, Mayor of North Municipal Corporation said that these helpline numbers would help the people to get access to immediate help and response. "Our control rooms will cater to public's complaints directly. Instructions have already been issued to senior officials to monitor the process to ensure proper actions are taken in regards to the complaints," she said.
"A senior has been deputed in every shift for proper functioning and monitoring. All control rooms are equipped with manpower and essential machinery including portable pump sets. The corporation is also considering working in coordination with the other agencies like Delhi Police, PWD, DDA, Flood Control and Irrigation Department etc. to respond to the complaints faster," the official said.