The successful implementation of New Delhi Municipal Council’s (NDMC) initiative to resolve grievances related to citizen-centric services on the spot in a special ‘Suvidha camp’, has left an imprint for other civic body in the national Capital to follow the model to avoid unnecessary delay due to involvements of many departments to do the same work.
The initiative has yielded a positive result as more than 157 such complaints were addressed in its first camp organised at Palika Kendra in New Delhi on Saturday, a senior NDMC official said.
In order to ensure timely disposal of the grievances without any lapses and negligence, it was felt to call all the concerned officers of the ‘Civic Services Departments’ (CSD) at one place. It helped in better coordination among various departments in addressing grievances,” he said. He further said that over a hundred officers of 20 departments of NDMC were present in the camp to resolve the grievances.
The official said that as many as 157 public grievances had been received in person in the camp by the officers concerned of NDMC and out of it, 150 had been resolved on the spot. The most of the grievances of the residents were pertaining to the civil engineering department like roads- by lanes, water, sewer, maintenance of parks, and footpaths. The other grievances were of the Tax and Estate Departments, he said.
The seven unresolved grievances were of such a nature, which takes a little more time due to the official process. However, the complainants were informed about the timeline to sort out such cases, the official said.
The Chairman of NDMC, Naresh Kumar and NDMC Secretary Rashmi Singh interacted with the complainants in the camp and said that the Council has provided a platform to the citizens of New Delhi area for resolving their grievances on the spot without any delay or any hurdle of official channel.
They also appealed the citizens that they should come forward and take the benefit of the opportunity being extended to them on every second and fourth Saturday of every month, he said.