The Government will soon start a feedback system wherein patients will be able to grade hospitals and its facilities, said Union Health Minister JP Nadda on 6th Post Graduate Institute of Medical Education and Research (PGIMER) Dr Ram Manohar lohia Hospital on Monday.
The Union Health Minister said, “This will be part of the Centre’s efforts to improve quality of services under the Kayakalp programme. Patients will be able to give their feedback on a digital platform and through mobile phones. They will be able to share their experiences at the hospital. We are trying to make ourselves accountable. Once discharged, a patient will receive an SMS and s/he would be asked to grade various facilities like the food quality, sanitation or the treatment facilities of the hospital.”
While congratulating the doctors, Nadda said, “Don’t address the disease, address the patient. This will improve health of the patient.”