The rail passengers in the entire North India can feel more secure onboard their journey. The Northern Railways on Wednesday launched a security helpline (1322) for quick assistance to travellers in case of theft, harassment or any untoward incident. All passengers need to do is dial 1322 from their mobile phones and the system would automatically transfer their calls to the concerned division. The mobile phone location of the passengers will be tracked by the system for quickest possible assistance. The service will be available at all 731 stations in five divisions — Delhi, Ambala, Ferozpur, Moradabad and lucknow of the Northern Railways.
The facility will cover the north Indian States like Delhi, Punjab, Haryana, UP East, UP West and Jammu & Kashmir that fall under the jurisdiction of Northern Railways. “The passengers can call on the helpline which will automatically reach the concerned divisional control depending upon the location of the complainant. A unique complaint number will be generated and provided to the complainant immediately,” said a Northern Railway spokesperson. He said this facility is envisaged to afford security related help expeditiously to rail passengers caught in crime situations like thefts, harassment or any other incidents. The helpline was launched by General Manager of Northern Railway, VK Gupta.