Delhi Transport Minister Kailash Gahlot directed motor licensing officers (MlOs) to respond to public grievances received through e-mail within 24 hours and asked senior officers for keeping a tab on it.
The minister reacted after receiving complaints about public grievances remain unanswered by the MlOs. "I have been receiving complaints of public grievances going unattended at MlOs offices. From now on, all e-mails will have to be responded to within 24 hours. Relevant directions have been issued," Gahlot said in a tweet.
In an order to the Commissioner (Transport), Gahlot pointed that e-mail has emerged as a major source of communication and all the MlOs need to be sensitised that they must respond within 24 hours to the messages received by them.
Gahlot has also sought a report on number of e-mail received by the MlOs each day, replies and reason for not replying.
He has asked Special Commissioner (Transport) for review of compliance status in weekly meetings with the MlOs. The Commissioner (Transport) has also been directed for a review in meetings with senior officers of Transport Department.