Indira Gandhi International Airport (IGIA) bagged Airport Service Quality (ASQ) Award 2017 for becoming world's number one airport in the highest category of handling over 40 million passengers per annum (MPPA).
With this IGIA has entered the league of highest passenger handling airport operators in the world. IGIA joined the 60 Million club, handled 63.5 million passengers in 2017 and Surpassesed Changi, Incheon and Bangkok airports in terms of passenger growth
Delhi Airport is now the 7th busiest airports in Asia and among the top 20 busiest airports across the world.
The airport has recorded substantial improvement after the GMR led consortium took over the operations in 2006. From a very low position of 101 ranking, DIAL made rapid progress over the years by enhancing the IGI Airport's service quality and customer's experience.
In 2011, the airport had achieved the position of World No. 2, which it retained for three consecutive years till 2013. In 2014 it stepped up its position to world's no. 1 rank in the 25-40 MPPA category and retained the rank in 2015. The airport stood World no. 2 in the highest category of more than 40 million passengers per annum in 2016.
Videh Jaipuriar, CEO, Delhi International Airport Ltd (DIAL), said “It is profoundly gratifying to win ACI-ASQ award for the coveted World No. 1 rank in the highest category of over 40 million passenger per year. The award demonstrates DIAL's strong focus on operational efficiencies and resilient approach towards service delivery. DIAL commends the efforts made by its stakeholders and values its partnership with Airports Authority of India (AAI) and Fraport AG. ASQ ratings has always been a great opportunity for us to continuously refine our service quality levels.”